Privacy Policy

At KhalasAI, one of our main priorities is the privacy and security of our users. This Privacy Policy document outlines the types of information that is collected and recorded by KhalasAI and how we use it, particularly when handling sensitive information related to government services.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at support@khalasai.com

In order to use the KhalasAI application, the following personal data may be collected:

• Email address - Used to contact users about service updates and account information.
• Billing information (stored by our payment processor, not accessible to KhalasAI directly) - Used to establish a subscription to enable premium features of the application.
• Government-related documents or information - When you use our services to navigate UAE government procedures, you may provide passport information, visa details, Emirates ID information, or other relevant documentation. This information is used solely for the purpose of assisting you with your requested service.

Upon creating an account and using our services, users agree to the collection of this data. We implement strict security measures to protect all sensitive information provided.

KhalasAI takes the security of your government documents and personal information extremely seriously. Any documentation uploaded or information provided for government service processes is:

• Encrypted during transmission and storage
• Stored only for the duration necessary to complete the requested service
• Never shared with third parties except when explicitly authorized by you to complete the government service
• Subject to our data minimization principle - we only collect what is absolutely necessary

KhalasAI follows a standard procedure of using log files. These files log visitors when they visit our website. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Like any other website, KhalasAI uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

KhalasAI works with authorized typing centers and PRO services in the UAE to complete certain government processes that require in-person handling. When you choose to use these services through our platform:

• We only share the information necessary to complete your requested service
• All partners are bound by strict confidentiality and data protection agreements
• You will always be informed before any information is shared with our partners

You can choose which information to share and with which partners through explicit consent options in our application.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

KhalasAI does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

KhalasAI is committed to complying with all applicable UAE data protection laws and regulations. Our operations adhere to the principles established by the UAE's data protection framework, including transparency, purpose limitation, and data minimization.

By using our website and services, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.